Returns, exchange & cancellation policy.

1. Scope

This policy forms part of the terms applicable to purchases from DFRST, a brand of MK Jeans. It applies in addition to any rights that cannot be excluded under applicable law.

2. Cancellation before fulfilment

A cancellation may be requested through the DFRST account while the applicable item remains unfulfilled in Shopify. A request is not a confirmed cancellation. The cancellation takes effect only after DFRST confirms it by email and, where payment has been collected, confirms the applicable refund.

After an item has been fulfilled, the cancellation route closes. Any request relating to that item will be considered under the return, exchange, or order-issue provisions below.

3. Voluntary returns

A voluntary return may be requested for an eligible full-price item within 72 hours of the delivery time recorded by the carrier. The request must be reviewed and approved before a reverse pickup is arranged. A ₹150 reverse-pickup and handling fee will be deducted from the refund.

Returned items must be unused, unwashed, unaltered, and returned with all original tags and packaging. Refunds are issued after the item reaches DFRST and passes an inspection. Sale, clearance, discounted, and promotional items are not eligible for voluntary returns.

4. One free size or style exchange

Instead of a voluntary return, one exchange may be requested for an eligible full-price item within 72 hours of delivery. The exchange is free of reverse-pickup and replacement-shipping charges. It is limited to an available size or style listed on the same product page as the item originally ordered.

The exchange does not permit a swap to a different product page, collection, or product family. DFRST will reserve the replacement before arranging pickup. If the requested variant is unavailable, the customer may use the eligible voluntary-return route instead. A replacement item is not eligible for a further voluntary return or exchange.

5. Seller-fault claims

Report a product that is damaged, defective, materially different from its listing, incomplete, or incorrectly supplied within 72 hours of delivery. A seller-fault claim is reviewed before any pickup, replacement, or refund is arranged. Where a claim is verified, DFRST will bear the applicable pickup and resolution costs and offer a correct replacement or a full refund for the affected item.

Keep the parcel, shipping label, tags, and packaging until the claim is resolved. A continuous unboxing video is strongly requested where available. DFRST may ask by email for photographs, a video file, or a private file link that allows the reported issue to be assessed. Do not return an item until DFRST confirms the next step.

6. COD charge and refunds

Every COD order carries a flat ₹80 COD charge, shown before the order is placed. It applies at every order value, including orders of ₹1,500 or more. Following a successful, conforming delivery, the ₹80 COD charge is non-refundable, including where an eligible voluntary return or exchange is approved.

The COD charge will be refunded if DFRST cancels the order, cannot fulfil it, or accepts a seller-fault claim for the complete order.