Privacy policy.
This policy explains how DFRST collects, uses, shares, and retains personal data when a customer uses dfrst.in or contacts us about an order.
1. Personal data we collect
DFRST may collect a customer's name, email address, phone number, delivery address, order history, and payment status. Payment card details are processed by Razorpay and are not stored by DFRST. We also receive limited device, session, and usage information through site analytics and cookies.
2. How we use personal data
Personal data is used to process payment, fulfil and deliver orders, communicate about an order, provide support, prevent fraud, and meet tax, accounting, and legal obligations. With the customer's consent, DFRST may also send marketing updates by email or WhatsApp.
3. Order-issue evidence
For a return, exchange, or order-issue request, DFRST may ask the customer to provide photographs, a video attachment, or a private file link by email. This material is used to assess the request, arrange a resolution, prevent fraud, and deal with a dispute or legal obligation. Access is limited to staff and service providers who need it to handle the request.
4. Service providers & disclosures
DFRST shares data only where needed to run the store and fulfil an order. This may include Shopify, delivery partners, Razorpay, Judge.me, our email provider, and the providers used for Google Analytics, Meta Pixel, and Microsoft Clarity. DFRST does not sell personal data. Information may also be disclosed where required to comply with law, protect rights, or resolve a dispute.
5. Access, correction & marketing choices
A customer may ask to access, correct, or delete personal data, subject to applicable law and records DFRST is required to retain. Consent for marketing communications may be withdrawn at any time. Requests may be sent to admin@dfrst.in to exercise these rights.
6. Retention
Account, order, and customer information is held through Shopify for as long as the account remains active or as required for tax, accounting, or legal purposes. Order-issue emails and evidence are retained only for as long as needed to resolve the request, manage a dispute, or meet a legal obligation.
7. Cookies
Cookies support cart and session functions and help DFRST understand site use. A customer can control or clear cookies through browser settings, although doing so may affect certain site functions.
8. Grievance & privacy contact
Privacy and data-related complaints may be addressed to Asad Saiyed at admin@dfrst.in. DFRST acknowledges complaints within 48 hours and aims to resolve them within one month.
This policy may be updated by publishing a revised version on this page.
